Job Description

Job Description

  • Own METI IT application operations, stability, and service delivery
  • Lead and manage the IT Application Operations / ETRM support team
  • Ensure successful execution of End-of-Day (EOD) and batch processing
  • Provide Level 1 and Level 2 (L1–L2) application support
  • Act as primary escalation point for IT-related application incidents
  • Manage third-party vendors and offshore support partners
  • Monitor and improve platform availability, performance, and operational KPIs
  • Coordinate incident, problem, and change management activities
  • Ensure appropriate runbooks, documentation, and operational controls are in place
  • Partner with the Head of Business Operations to support business-led change

    • Qualifications

  • Strong experience supporting enterprise trading or financial systems
  • Hands-on knowledge of Endur or similar ETRM platforms
  • Proven experience worki...

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