IT Application Support Specialist

The Application Support Specialist’s primary function is to analyze, evaluate, modify, test and implement site-wide information systems as well as support the Operating System. They will respond to user and systems problems and prepare application system specifications. In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance. Reports directly to the Deputy or Functional Area Manager.

Applicants must be Australian Citizen who can obtain the appropriate level of security clearance.

ESSENTIAL RESPONSIBILITIES

• Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
• Maintain and configure virtual servers and hardware, Cisco Call managers, VoIP phones and user accounts.
• Maintain accurate inventory of all IT equipment including network configurations and drawings.
• Resolve user h...