IT Application Support Specialist -Level 1 (24/7 Shift)

Serve as the first line of technical support for incoming requests.

Experience in supporting issues from IT applications and Infrastructures roles.

Proactive monitoring system and application service alerts before changing to errors state.

Abilities to diagnose and identify common IT issues from system and application errors logs.

Provide basic support for operating systems (Microsoft/Linux), Database (MSSQL), connectivity (Network), Web/API (.NET) errors and etc…

Guide users through step-by-step troubleshooting and solutions.

Escalate unresolved or complex issues to Level 2/3 support team in a timely manner if needed.

Document all incidents, resolutions, and updates in the system.

Maintain a positive, professional, and customer-focused attitude at all times.

Requirements

Certificate and above in Information Technology, Computer Science, or related field.

1–3 years of IT support/helpdesk exp...