Job Description

Overview

Position: IT Applications Specialist with a specialization in Engineering CAD application management, support and administration, software renewals, licensing management, and server updates. Based at Surrey Satellite Technology, Guildford, England, United Kingdom.

Responsibilities

  • You will be responsible for managing software support tickets from our customers, licenses, tracking renewals, and applying essential server updates and patches to maintain system security and reliability.
  • Configure monitoring tools with automated alerts to ease troubleshooting.
  • Monitor application health and performance, addressing any issues promptly.
  • Provide application support and manage incident resolution against established SLAs.
  • Support all internal core applications, with a focus on SharePoint Online, CAD, PDM & PLM.
  • Maintain and update application configuration including user security as needed to...

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