IT Apprentice

About Matthew Algie: For over 160 years, we’ve been roasting exceptional coffee and supporting the people who serve it. From our home in Glasgow, we’ve grown into one of the UK and Ireland’s most trusted coffee partners. As our new IT Apprentice, you’ll be the first point of contact for employees across the business—both in the office and out in the field. You’ll gain hands-on experience across a wide range of technologies while helping keep our systems running smoothly. Responsibilities: Provide first-line IT support for hardware and software queries raised through our IT Help Desk Support users on key systems including ERP, Office 365, Azure, Intune, CRM, SharePoint, FSM, VPN, telephone systems, mobile devices and printing Keep users updated and ensure all helpdesk tickets are resolved or escalated efficiently Work with external support partners to resolve more complex technical issues Set up new user workstations and support desk moves, including cabling and hardware configuration D...