Job Description

The American University in the Emirates is seeking a highly skilled and motivated IT Assistant plays a vital role in supporting the day-to-day operations of the Information Technology Department. The position involves assisting in official documentation providing Level 1 technical support to end users coordinating with Level 2 technical teams for incident follow-ups and supporting the Digital Transformation initiatives. The IT Assistant will also assist in user training documentation and ensuring smooth communication between IT units faculty staff and students.

1. Technical Support & User Assistance

  • ProvideLevel 1 IT support for faculty staff and students.
  • Log track and escape incidents toLevel 2 technical teams for resolution ensuring timely follow-up and closure.
  • Support in configuring user accounts password resets and MFA (Multi-Factor Authentication) setup.

2. Documentation & Reporting

  • P...

Apply for this Position

Ready to join AUE? Click the button below to submit your application.

Submit Application