Job Description

Job Summary

The IT Business Analyst is responsible for supporting the business by driving application and business process transformation. Provide best practices and value-added solution design recommendations and deliver on technology driven solutions.

Responsibilities

  • Collaborates with the Product and Application Team to define requirements, evaluate potential solutions and define future state business processes.

  • Create analysis artifacts and deliverables such as business requirements, user stories, functional requirements, and business rules.

  • Learn the Product and Application systems to make recommendations and support software enhancements.

  • Gather and analyze information, formulate and test hypotheses, and communicate recommendations.

  • Ensure new ideas and change requests represent what the user community requires to work more efficiently and is aligned with the business goals.

  • Ensures products and applications are seamlessly integrated with the organization’s software application suite.

  • Supports Project Managers with managing project scope, change control, key value drivers, and critical outcomes for assigned IT projects.

  • Communicate effectively with stakeholders throughout a project lifecycle.

  • Represent Product and Application Team and company when communicating to vendors and software implementors.

  • Identifies project risks and supports mitigation plans.

  • Develops training materials for end users and facilitates applicable training on new applications.

  • Builds a strong network and collaborates across the organization.

  • Develops and maintains current knowledge of all product business area.

  • Support creating and executing test cases

    • Minimum Requirements

  • High School diploma or equivalent certification required, College degree a plus.

  • Minimum 5 years’ experience as an IT business analyst or similar role.

  • Minimum 2-5 years’ application implementation experience.

  • Advanced proficiency with all MS Office applications.

  • Significant knowledge and experience with HR processes and workflows.

  • Strong and effective analytical and problem-solving skills.

    • Preferred Skills

  • 3 years' experience in aviation or ground handling.

  • Demonstrated experience working with agile principals, driving decision making and aligning the team on objectives.

  • Excellent interpersonal and communication (verbal and written) skills.

  • Ability to influence customer's expectations and develop win-win outcomes.

  • Application Administration i.e., audit and compliance controls experience.

  • Experience with SDLC methodology and promotion to production experience.

  • Experience with Products and Application developments.

    • Physical Requirements/Working Conditions

  • Remain in a stationary position 50% of the time.

  • Ability to travel up to 25%.

  • Occasionally move about inside an office setting to access file cabinets, office machinery, etc.

  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.

  • Walk short distances.

  • Reach above and/or below shoulder.

  • Handle/grasp documents or office equipment.

  • Sit and/or stand for short or extended periods of time.

  • Lift/carry/move objects, files and documents up to 10 pounds.

  • Talk, listen, and speak clearly on telephone, with co-workers and external parties.

  • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

    • Perks & Benefits


  • Want your pay in advance?  Access your pay when you need it through DailyPay app!

  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

    • Apply for this Position

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