Job Description

Job Description:

  • The Business Analyst (IT) Intermediate will support HR Service Delivery (HRSD) operations by acting as a subject matter expert for HR stakeholders and partnering closely with the ServiceNow platform team.

  • This role focuses on translating HR business needs into effective ServiceNow HRSD solutions, optimizing HR case management processes, ensuring compliance with data privacy standards, and improving overall employee experience through continuous platform and process improvements.


Responsibilities:


  • Serve as HRSD subject matter expert for HR business stakeholders and translate HR process needs into platform requirements and configurations.

  • Triage, analyze, and resolve HRSD issues including cases, requests, and tasks, and coordinate root-cause resolutions.

  • Manage and optimize the HR case lifecycle includi...

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