Job Description

We’re looking for an IT Business Analyst to join our Technology team at MBPS. In this role, you will have the opportunity to strengthen operational excellence by transforming incident data into clear insights that improve service performance for US applications. By providing quick issue analysis and clear updates during outages, this role helps the organization maintain dependable, customer‑focused technology services.

Position Responsibilities:

  • Perform incident and problem analysis and generate business-focused reports supporting US applications that highlight trends, key drivers, and opportunities for improvement
  • Maintain day-to-day accountability for tracking and reporting customer impacting and operational incidents, ensuring the business has timely visibility into service performance
  • Ensure accurate and complete documentation of incident data in enterprise tools (e.g., ServiceNow) and maintain detailed logs to support analysis and decision m...

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