IT Configuration Management Governance Manager

Overview

IT Configuration Management Governance Manager at BAT, Kuala Lumpur area.

Responsibilities

• Asset Management/CMDB Strategy & Governance: Maintain and evolve the BAT Asset Management/CMDB strategy aligned with ITIL and business objectives; maintain and evolve and enforce governance policies to ensure data integrity and compliance.
• Configuration Item (CI) Lifecycle Management: Maintain CI identification standards and naming conventions; oversee CI lifecycle processes including creation, updates, retirement, and deletion.
• Data Integrity & Quality Assurance: Lead regular audits and reconciliation activities to maintain data accuracy; implement automated validation and reconciliation processes; data certification governance and follow-up to ensure periodic updates to manually maintained data attributes.
• Relationship Mapping & Dependency Management: Ensure accurate CI relationships reflect infrastructure and service depen...