Job Description
Job description:
The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services, delivering customer service through multiple channels including human, digital, self-service, and automated.
Answer / reply on customer phone calls & mails.
Understand the customer request / incident and create a ticket and map it to the correct technical teams.
Coordinate with customer, internal tech teams, vendor team, cross department.
Maintain the Response & Update SLA.
Publish communication based on activities, incident, etc.
Educate customer on Yotta's customer portal.
Make the shift in charge aware of alerts generated which are critical.
Coordinate with cross department as and when required.
Every communication to be documented on mail.
Identify i...
The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services, delivering customer service through multiple channels including human, digital, self-service, and automated.
Answer / reply on customer phone calls & mails.
Understand the customer request / incident and create a ticket and map it to the correct technical teams.
Coordinate with customer, internal tech teams, vendor team, cross department.
Maintain the Response & Update SLA.
Publish communication based on activities, incident, etc.
Educate customer on Yotta's customer portal.
Make the shift in charge aware of alerts generated which are critical.
Coordinate with cross department as and when required.
Every communication to be documented on mail.
Identify i...
Apply for this Position
Ready to join Yotta Data Services Private Limited? Click the button below to submit your application.
Submit Application