Job Description
Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : SUSE Linux Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing incident management, addressing issues, and ensuring the restoration of services during outages. You will collaborate with various teams to enhance service delivery and maintain operational efficiency, ensuring that all systems function smoothly and effectively to meet organizational needs.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : SUSE Linux Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing incident management, addressing issues, and ensuring the restoration of services during outages. You will collaborate with various teams to enhance service delivery and maintain operational efficiency, ensuring that all systems function smoothly and effectively to meet organizational needs.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
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