IT Customer Support Analyst

Join our team as IT Technical Customer Support Analyst !, You will be the first line of technical assistance for end-users, troubleshooting hardware, software & network issues. If you have a solid IT foundation, excellent communication skills, and a passion for solving problems, apply now to kick-start your IT career with us.

Main duties and responsibilities:

• Provide technical support to onsite and remote users.
• Manage / monitor IT Service Desk Incidents via call management system.
• Prioritize and allocate within IT Support teams all requests.
• Manage User system access for various applications.
• Complete user password resets on various applications.
• Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to IT Se...