Job Description

Job Description

Position: IT Customer Support Specialist III
Location: Columbia, South Carolina

Duration: 12 Months (with possible extension)

Interview: Virtual and In-person

Summary:

We are seeking an experienced IT Customer Support Specialist to provide technical assistance to departmental personnel for the setup, installation, maintenance, and support of desktops, laptops, tablets, printers, scanners, and related devices. The specialist will assist with the deployment and management of endpoints using Microsoft Endpoint Configuration Manager (MECM), ensuring devices are properly configured, checked in, and compliant with IT standards.

This role requires working onsite 40 hours per week, Monday to Friday (8 AM – 5 PM). Physical requirements include lifting up to 50 pounds occasionally and 20 pounds frequently.

Responsibilities:

Daily Responsibilities:

  • Build and configure desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
  • Ensure BitLocker encryption keys are stored in Active Directory and Intune.
  • Verify that the MECM Client is installed on all devices.
  • Ensure devices stay connected to the network for a minimum of 2.5 hours after build completion.
  • Install required software on all devices and ensure proper asset documentation using the Asset Management system.
  • Troubleshoot and resolve hardware/software issues reported by end-users, logging issues in the Help Desk ticketing system.
  • Perform routine maintenance, repair, and contact vendor support as needed.
  • Assist with the removal and disposal of obsolete equipment, including salvaging reusable parts.

    • Monthly Responsibilities:

  • Ensure all backup tablets are connected to the network for Patch Tuesday updates.
  • Power on and connect devices for updates as required.
  • Manage iPads by ensuring they are powered on and connected for the same duration.

    • Required Skills:

  • 4+ years of experience in desktop and networked systems support, with expertise in desktops, laptops, tablets, printers, and scanners.
  • 4+ years of experience in computer deployment, operation, and repair.
  • 4+ years of experience with hardware and software installation.
  • 4+ years of experience with Microsoft Endpoint Configuration Manager.

    • Preferred Skills:

  • Experience working with a Help Desk ticketing system.
  • Familiarity with the network.
  • Experience with Active Directory or Intune.

    • Required Education/Certifications:

  • High School Diploma.
  • Associate's or Bachelor’s degree in a related field is preferred but may be substituted with equivalent work experience.

    • Interview Process:

  • 1st round: Video interview.
  • A second, onsite interview may be requested.

    • This is an onsite contract position with the possibility of extension, requiring physical presence for 40 hours/week.

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