IT Deskside Analyst

Requirements

Must have:

- Strong analytical and problem-solving skills, with a proven ability to diagnose and resolve complex technical issues under pressure - Exceptional communication and interpersonal skills, enabling effective collaboration with both technical and non-technical teams - High attention to detail and strong organisational abilities, with the capability to manage multiple priorities while delivering accurate, high-quality outcomes within agreed SLAs and in line with ITIL framework standards - Solid understanding of IT Service Management principles and hands-on experience using ITSM ticketing systems - Technical proficiency across a range of modern enterprise technologies, including: - Microsoft Exchange Online - Citrix Virtual Apps and Desktops - Microsoft Endpoint Manager (Intune) - Azure Active Directory - Advanced anti-malware tools such as Microsoft Defender for Endpoint - Enterprise cloud storage and backup technologies (e.g.,...