IT Desktop Engineer (Banking domain)

Key Responsibilities

• Provide advanced technical support for end users, including laptops, desktops, Chromebooks, and mobile devices.
• Support BlackBerry mobile users by managing device configuration, activation, and issue resolution.
• Troubleshoot, maintain, and support peripherals such as printers, scanners, and banking devices, including CashPro equipment.
• Perform application support and resolve software-related issues across enterprise systems.
• Manage data center activities, including physical hardware checks, cabling, server support, and hands-on operational tasks as required.
• Handle ITSM tickets using tools such as ServiceNow or Remedy, ensuring timely resolution and strict SLA compliance.
• Collaborate with global IT teams through MS Teams, Webex, and Skype for Business.
• Maintain accurate IT asset management and inventory records in line with audit and compliance requirements.
• Coordinate wi...