IT Desktop Services Hardware Technician

Detailed job description

To contribute to the Trust’s service to patients by:

Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care;

Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service.

To provide a second-line remedial or support service to all IT users within the Trust;

To ensure requests are answered promptly and efficiently;

To communicate with the user to understand or explain the nature of the problem and timescales;

To establish good relationships between IT and users of IT equipment throughout the Trust;

To provide ad-hoc end user coaching;

To maintain records of work carried out using software employed by the IT department.;

To support all other members of the IT Team;

The post holder is required to help provide ad-hoc practical assistance and...