Job Description


Position: IT Desktop Support Engineer


Backfill / On-need basis (When the primary engineer is on a leave - planned/unplanned, we will inform at least 24 hours prior when the on-site support is required)
Location: 55 Water St NYC

Long term contract (backfill)



Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.



Operation Roles and Responsibilities
  • • Basic experience in IT industry
  • • Good client management & communication skills
  • • Good Understanding of ITIL concept & Service Now
  • • Computer OS/Peripherals troubleshooting. Asset/Inventory Management
  • • Ensure ticket...

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