IT Desktop Support Engineer

Responsibilities:

• Troubleshoot client platform–related issues.
• Provide IT support to VIPs, ensuring fast and efficient resolution of technical problems.
• Respond promptly to incidents, investigate root causes, and implement temporary or permanent solutions.
• Deliver on-site IT technical support for end-user issues, including diagnosis, rectification, and escalation when necessary.
• Install, reinstall, troubleshoot, and configure Microsoft Windows OS and Microsoft applications on desktops and laptops.
• Monitor service levels to ensure operational performance meets agreed standards.
• Document system configurations, maintain logs, and prepare regular operational reports.
• Participate in client platform implementation and upgrade projects.

Requirements:

• Minimum NITEC qualification.
• Preferably at least 1 year of relevant experience.
• Proficient in Windows OS; knowledge of Mac OS is an added advantage.
• Comfortable supporting BAU, project work, and technology refresh activities.
• Willing to take required vaccinations (MMR, TDAP, Chickenpox) – fully claimable.
• Comfortable working in a healthcare institution environment.

Other Information:

• Employment Type: 1-year renewable contract
• Location: Healthcare Institution
• Working Hours: 5.5 days per week (44 hours)