IT Desktop Support Engineer

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || Site Address: 19400 TransCanada Highway, Baie d'Urfe, H9X 3S4, Canada Requirement : 5 days a week

Language:

French Speaker - Needs to be fluent/native

Job Requirements:

Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.


• Ability to lift / move computer equipment weighing up to 50 lbs.


• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).


• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.


• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.


• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency


• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

• Experience of ticketing tools (ServiceNow / Remedy etc.),

Must haves:

• Desktop imaging


• Application Installation / support


• Outlook issues troubleshooting


• Printer related troubleshooting


• Conference room management


• Knowledge on ticketing tool

_ Non-Technical_

• Good Customer management skill,


• Good in oral and written communication


• Able to interact and work with customers at different levels.


• Driven and result oriented.


• Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules