IT Desktop Support Professional

Our organization is currently seeking a Desktop Support Specialist to join our IT team.

Job Description:

We are looking for an experienced and skilled professional to provide day-to-day local and remote desktop support. The successful candidate will be responsible for troubleshooting hardware, software, and application issues in a ticketing system. Additionally, they will facilitate customer resolution by engaging supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Key Responsibilities:

• Fault diagnosis and resolution of desktop-related issues
• Providing fault analysis to customers on various core operating systems and platforms
• Budget-friendly solutions for approved applications suite support