IT, Director - HPC

Job Description
- Operational Ownership of HPC Engineering infrastructure including Compute, Citrix, Storage, Networks, Data Centers.
- Driving strategic initiatives related to continuous improvements, including automation initiatives to reduce incident volumes, improve customer experience, and optimize costs.
- End-to-end ownership and operational excellence of the 24X7 Global IT Support operations.
- Ensuring SLA/KPI adherence, quality compliance, stakeholder communication, customer satisfaction, and risk/issue identification and mitigation.
- Leading weekly reporting, QBR, project reviews, and managing major outages.
- People management including hiring, mentoring, upskilling, training/certification, succession planning, and improving employee engagement.
The Impact You Will Have:
- Enhancing customer experience in the region and enabling IT as a strategic partner for business units.
- Building and leading a high-functioning, collaborative IT team aligned ...