IT End User Support Analyst Ii

**Requirements**:
- Demonstrate English proficiency, both verbally and written.
- Possess customer service experience.
- 2+ years of IT experience providing End User support.
- Demonstrate basic Active Directory knowledge.
- Able to multitask and troubleshoot technical issues over the phone.
- Possess knowledge of MacOS
- Possess Knowledge of JAMF
**Responsibilities**
2. Troubleshooting and Issue Resolution: Identify, diagnose, and resolve basic technical issues reported by end-users, following standard operating procedures, and known solutions. This may include problems related to hardware, software, network connectivity, or system configurations.
3. Documentation and Knowledge Base: Maintain accurate records of each reported issue and its resolution in the ticketing system. Update the knowledge base with new solutions, troubleshooting steps, and frequently asked questions to facilitate self-service options for end-users.
4. Escalation and Collaboratio...