IT End User Support

Location: Tuas, Singapore
Schedule: Role involves on-site support only during pre-scheduled visits. Compensation is provided per visit.

Role Overview

We are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users only when primary engineer will be on leave or unavailable. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.

Key Responsibilities

• Provide L1 support for laptops, desktops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Windows OS, Office 365, and business applications.
• Handle incidents, service requests, and coordinate escalations.
• Perform hardware replacement, imaging, and user access management.
• Support printers, scanners, conference equipment, and office IT tools.
• Assist with VPN issues, account access, and connectivity problems.
• Log and close tickets in ITSM tools (ServiceNow/Remedy/Jira).
• Collaborate with L2/L3 teams when needed.
• Maintain accurate documentation and deliver excellent customer service.

Requirements

• Candidates must have valid authorisation to work in Singapore.
• Fluent in Mandarin (spoken & written).
• 5–10 years of experience in EUC or IT Support roles.
• Strong knowledge of Windows OS, Office 365, and end-user devices.
• Experience with printers, peripherals, and AD user management.
• Familiarity with ITSM systems (ServiceNow preferred).
• Ability to work independently and handle on-site support tasks.

Preferred Skills

• Experience supporting enterprise environments.
• Basic networking knowledge (LAN/Wi-Fi/VPN).
• Understanding of ITIL frameworks.

Job Types: Contract, Freelance
Contract length: 12 months

Pay: $ $220.00 per day

Benefits:

• Flexible schedule

Work Location: In person