IT End User Support Specialist

Epiroc is now hiring a IT End User Support Specialist based in Perth. This role will report to the Regional End User Support Manager and be responsible for handling two key deliveries:

• Desk Side Support: The local support for the end users. You are performing all tasks that cannot be managed remotely or require in-depth technical knowledge, enable purchase activities, and provide local guidance to the business.
• Business Unit specific support: The IT onsite support of production unit, delivery centres and all non-desk side support. You will support the key business functions of the supply chains and ensure the right support model is engaged. Ensure disaster solution to mitigate Epiroc loss of revenue.

Role Responsibilities

• Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for users in Australia and Southeast Asia.
• Ensur...