Job Description
We are currently seeking a full-time IT Endpoint Operations Analyst to join AAA Club Alliance here in Wilmington, DE or Cincinnati, OH.
This position follows a hybrid work schedule, with on-site presence required Tuesday through Thursday.
The primary duties of the Analyst, IT Endpoint Operations are to:
+ Establish relationships in a consultative fashion following the VIP process with key business leaders and Executives to clearly identify opportunities in order to develop, leverage, and implement technology solutions that align with business requirements and priorities.
+ Ensure prompt action and response to technical needs for Associates and other stakeholders that use ACA applications, telecommunications, and networks.
+ Monitor, respond to, and resolve service tickets and problem reports received through phone, email, and ticketing queue system.
+ Troubleshoot system hardware and software incidents related to operating system and applica...
This position follows a hybrid work schedule, with on-site presence required Tuesday through Thursday.
The primary duties of the Analyst, IT Endpoint Operations are to:
+ Establish relationships in a consultative fashion following the VIP process with key business leaders and Executives to clearly identify opportunities in order to develop, leverage, and implement technology solutions that align with business requirements and priorities.
+ Ensure prompt action and response to technical needs for Associates and other stakeholders that use ACA applications, telecommunications, and networks.
+ Monitor, respond to, and resolve service tickets and problem reports received through phone, email, and ticketing queue system.
+ Troubleshoot system hardware and software incidents related to operating system and applica...
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