IT Engineer - Desk-Side Support (Level 1 & 2)

Overview

Job Description

As an IT Engineer (Level 1–2) you will provide on-site technical assistance to end users within an office or field-based environment. You will be responsible for resolving hardware, software, and network issues in person, ensuring minimal disruption to daily operations. You will handle both straightforward first-line tasks and more advanced second-line escalations, delivering excellent customer service and maintaining high technical standards.

Level 1 (First-Line Support)

• Provide face-to-face technical support to employees for PCs, laptops, printers, mobile devices, and peripherals.
• Perform initial troubleshooting for software issues, login problems, and connectivity faults.
• Set up new user equipment, including device imaging, account creation, and basic configurations.
• Log, track, and update support tickets using the company’s service management system.
• Escalate com...