IT ENGINEER

Responsibilities

• Troubleshooting of Faults by End Users using Remote Access / On Site
• Knowledge to handle PCs, Notebooks, Peripheral & Printer faults
• Assist in Setup of New PCs and Installation of Software / Local & Remote
• Respond promptly to fault ticket via system and phone
• Possess customer service skills to communicate with end users
• Knowledgeable on different IT Technologies where continuous learning in the work field is expected
• Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
• To provide onsite and remote IT support for the end-users
• Basic knowledge in LAN/WAN, Wireless AP and Network Security Environment
• Good interest on Windows server, Firewall and VPN, Switch and WIFI Access Point
• Good knowledge in Microsoft Visio, Excel, Work and Outlook
• To carry out scheduled syst...