IT Engineer

Key Responsibilities (Support & Operations)
1. Primary Focus: Performs End User or IT Support Services
2. Support Levels: Provides Level 1 (L1) and Level 2 (L2) onsite support and resolution of technical issues.
3. Incident & Request Fulfillment: Manages service request fulfillment and incident logging, categorizing, assessing of impact, following up, and closing of tickets based on service level agreement.
4. Device Management:
~ Provides onsite and offsite support for individual, functional, and shared end-user devices.
~ Prepares devices, Image Staging, Deployment, Break and fix, System wipe-off, Retirement/Disposal of end-user devices.
~ Manages installation, configuration, upgrade, troubleshooting, and maintenance of IT managed equipment (laptops, desktops, mobile, label printers, scanners, etc.).
~ Handles registration, update, and maintenance of device inventory.
5. Vendor Coordination: Ensures vendor coordinat...