IT Executive, POS Operations

Job Responsibilities:

• Provide 1st level end-user support for POS systems, network, hardware, and software issues across all outlets and HQ.
• Coordinate with external vendors to troubleshoot and resolve technical issues.
• Support and assist in outlet openings or renovations.
• Assist in documenting process flows, test case scenario and training guides when required.
• Provide and generate reports when required.
• Provide on-site or remote support, including after-hours or weekend response when required.
• Other ad-hoc jobs as and when required.

Job Requirements:

• Minimum 1 year of relevant experience.
• Diploma/Degree in Computer Information Technology, business related.
• Knowledge and working experience in IT support, POS system or similar role.
• Knowledge in SAP system is an advantage.
• Knowledge in Excel Formula skills, basic SQL query skills.
• Strong problem sol...