IT Expert Technical Support Technician

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond 24 hours a day, 365 days a year for over 42 years. Collectively owned by the Inuit of Nunavik through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 1000 employees in one of the world’s most challenging flight environments.

Position Overview

Contributes to the sustainability of the technological park via technical assistance to employees when using IT tools and communicating good user practices. As an IT Expert Technical Support Technician, you will provide advanced troubleshooting, deep analysis to resolve complex problems, strong technical expertise, and a customer‑focused mindset to ensure high‑quality service delivery to internal users. IT Expert Technical Support Technician provides Tier 2/3 support including mentoring of all team members. Create and maintain detailed documentation,...