Job Description

Responsibilities and Duties

Hours: - Mon to Friday. Mandatory Participation in an Out of Hours Rota. Interview Process: 2-stage process

 12 month fixed term contract

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
  • Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
  • Complete customer rebuilds and configuration to desk
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or un-planned absence
  • Achieve the dynamic KPI targets set for your role
  • Communicate with Call Administration teams and th...

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