Job Description

Responsibilities and Duties

Hours: Monday - Saturday (availability  to cover 24x7) Interview Process: 2-stage process Car Allowance Security Clearances Needed Key responsibilities:
  • To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
  • Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or un-planned absence
  • Achieve KPI target of 5 visits / fix’s per day.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
  • Utilise PDA to check and update allocat...

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