Job Description

Responsibilities and Duties

Hours: Monday - Saturday (availability to cover 24x7) Interview Process: 2-stage process Car Allowance
Security Clearances Needed Key responsibilities:
  • To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.

  • Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.

  • Assist other engineers in the delivery of service to our customers.

  • Cover site roles where required due to planned or un-planned absence

  • Achieve KPI target of 5 visits / fix’s per day.

  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.

  • Utilise PDA to check and update a...

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