IT Field Operations

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as IT Field Operations!

What do you need to fulfill this job?

1.- Remote desktop support

• Provide remote assistance to end user via tools such as Microsoft Endpoint Manager, Intune, TeamViewer, or similar remote desktop platforms.
• Troubleshoot and resolve software issues, configurations errors, and account problems that to do not require onsite intervention.
• Support incident triage, initial diagnostics, and ticket routing for efficient by Level 2 or specialized teams.
• Guide users through self-help and knowledge-base resource to resolve common issues.
• Ensure accurate documentation of all remote support activities and maintain high first-contact resolution rate.

2.- Technical and Onsite support

• Provide onsite and remote support Level 2 technical support for hardware, sof...