Job Description

Responsibilities and Duties

To provide customers with a professional, efficient maintenance and break-fix repair service
across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT
equipment (PC’s/laptops/printers/network devices), including back-ups, re-imaging and IMACs
2. DIMENSIONS:
Working as part of the wider ITS field service team, responsible for achieving Company performance
measurements as individually agreed by the Field Service Manager:

  • Highest level of productivity

  • First time fix rate

  • Cost controls in line with set budget

  • Stock management

  • Customer response/fix SLA achievement

    • 3. KEY RESULT AREAS:
    1. To provide a technical service to customers, including installation, maintenance and repair of
    equipment. To ensure customers receive a satisfactory service in line with agreed service level
    agreements
    2. To maximize re...

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