IT Field Service Technician

We are seeking a highly motivated, customer‑centric IT Field Service Technician to join our prestigious client. In this role, you will be the face of IT, providing high‑quality technical support, maintaining critical infrastructure, and ensuring a seamless technology experience for our workforce.

Key Responsibilities

• Deployment & Support: Install, upgrade, and troubleshoot Windows and macOS environments, alongside authorized enterprise software and mobile applications.
• Hardware Management: Provide comprehensive support for desktops, laptops, printers, mobile devices, and AV/Conferencing equipment (Zoom/Teams/Webex).
• Infrastructure Hands & Eyes: Act as the onsite technical lead for remote Network and Compute SMEs to assist with the installation and maintenance of server and networking gear.
• Incident Resolution: Take full ownership of IT incidents, performing root‑cause analysis to implement permanent fix...