Job Description

The IT Field Services Engineer provides timely, high-quality onsite support across a wide range of technologies. This includes end-user devices, desktop and server environments, networks, and first-level support for CCTV and Network Video Recorder (NVR) systems. By resolving issues quickly and effectively, the role minimises downtime, safeguards business continuity, and sustains productivity across InfraBuild sites.


The IT Field Service Engineer acts as the bridge between end users and IT teams, combining technical expertise with clear communication and customer service skills, ensuring users not only receive solutions but also understand and trust the support provided. This contribution builds confidence in IT services and strengthens relationships with business stakeholders.

Responsibilities include:

  • Provide Level 2 and Level 3 onsite IT support to users across InfraBuild sites, ensuring services are delivered in line with agreed SLAs.

  • Act as t...

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