IT Field Support

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• Proactively resolve software and hardware problems through on-site support or remote assistance by liaising with the central IT support helpdesk within a limited timeframe to ensure client satisfaction.
• Liaise with network engineers to provide suitable network access and implement changes as per business requirements and set procedures.
• Coordinate with suppliers and vendors to resolve issues according to SLA agreements.
• Assist in implementing IT business applications across DHRE, providing relevant information for seamless execution during the implementation phase.
• Gather business information for IT requirements and prepare primary reports for the team.
• Contribute to developing knowledge databases to document common issues, responses, and solutions faced by users.
• Maintain accurate monthly inventory of all compa...