Job Description
Join to apply for the IT Field Support role at Dicetek LLC
Responsibilities
- Proactively resolve software and hardware problems through on-site support or remote assistance by liaising with the central IT support helpdesk within a limited timeframe to ensure client satisfaction.
- Liaise with network engineers to provide suitable network access and implement changes as per business requirements and set procedures.
- Coordinate with suppliers and vendors to resolve issues according to SLA agreements.
- Assist in implementing IT business applications across DHRE, providing relevant information for seamless execution during the implementation phase.
- Gather business information for IT requirements and prepare primary reports for the team.
- Contribute to developing knowledge databases to document common issues, responses, and solutions faced by users.
- Maintain accurate monthly ...
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