IT Field Support Technician

Description:

***Local Candidates

***Onsite

***Statewide Traveling



We are seeking a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources. The Field Technician will provide end users with assistance solving computer-related problems, such as imaging, LAN connection, malfunctions and program problems.



End-User Support:

• Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.



System Maintenance:

• Use a device management system to organize and distribute updates effectively and maintain device compliance.



Security Operations:

• Work with the endpoint security team to monitor use...