IT Field Technician II

Acara Solutions is seeking highly qualified candidates to work on-site with our customer in Arlington, TX. Summary: Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements. Essential Duties and Responsibilities  -Supports end users by resolving hardware and software problems, installations of applications, deployment of new technology.-Performs client setup at desktop level - installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.-Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required. -Escalate complex software, hardware, or network/workstation calls to the appropriate staff.-Supports remote computing and telecommuting clients-Document resolutions using service des...