Job Description
Description
Provide on-site and remote help desk support for end users (Windows/Mac)
Install, configure, and troubleshoot routers, switches, firewalls, and access points
Support LAN/WAN connectivity, basic VLANs, and network cabling
Troubleshoot and maintain printers, scanners, peripherals, and conference room equipment
Image, deploy, and support desktops, laptops, and mobile devices
Handle user account management (Active Directory, Microsoft 365, password resets, permissions)
Respond to IT tickets and prioritize issues based on urgency and impact
Coordinate with vendors, ISPs, and internal teams when escalation is needed
Document fixes, configurations, and procedures clearly
Requirements
3+ years of experience in IT support, field technician, or IT generalist roles
Strong working knowledge of:
Routers, switches, and basic networking
Windows environments (Mac exper...
Provide on-site and remote help desk support for end users (Windows/Mac)
Install, configure, and troubleshoot routers, switches, firewalls, and access points
Support LAN/WAN connectivity, basic VLANs, and network cabling
Troubleshoot and maintain printers, scanners, peripherals, and conference room equipment
Image, deploy, and support desktops, laptops, and mobile devices
Handle user account management (Active Directory, Microsoft 365, password resets, permissions)
Respond to IT tickets and prioritize issues based on urgency and impact
Coordinate with vendors, ISPs, and internal teams when escalation is needed
Document fixes, configurations, and procedures clearly
Requirements
3+ years of experience in IT support, field technician, or IT generalist roles
Strong working knowledge of:
Routers, switches, and basic networking
Windows environments (Mac exper...
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