IT Generalist

DEFINITION: This is technical information technology (IT) work providing a variety of IT support functions.

An employee in this job performs IT duties that includes desktop hardware support, installing software per the required job duties of a user, adding network printers, supporting virtual desktops, setting up users with the proper access, providing updates on projects, working with various bureaus/sections to test software/hardware, and other duties that are assigned by IT management. Call center, help desk analyst, desktop support, and end user support experience are all valid for this position.

Work may involve serving as the point of contact for all IT needs, typically in a field location or business area, where work includes at least one technical element appropriate to this level.

Work is generally performed in a networked environment and involves the application of technical IT principles to manage information for the business area in accordance with Comm...