Job Description
A respected defense industry organization is conducting a confidential search for a IT Help Desk Analyst to provide first-line technical support in a fast-paced, high-volume environment. This role offers hybrid flexibility and the opportunity to work with enterprise-level systems supporting defense-related clients.
Key Responsibilities
Serve as the first point of contact for users via phone, handling a high volume of inbound support calls.
Provide initial troubleshooting for hardware, software, network, and account-related issues.
Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation.
Escalate complex or unresolved issues to Level 2/3 support teams following established procedures.
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