Job Description

Skills and qualifications:

  • Bachelors degree in the IT field (currently studying or graduated)
  • Bilingual (English-Spanish)
  • Able to work Monday to Friday 8 am to 5 pm

Job description

  • Troubleshooting and Problem Solving: Diagnosing and resolving issues with computer hardware, software, and networks.
  • User Support: Providing technical assistance to users through various channels, including phone, email, or in-person.
  • Account Management: Managing user accounts, including password resets and account unlocking.
  • Software and Hardware Installation: Installing and configuring new software and hardware.
  • Documentation: Documenting issues and their resolutions for future reference.
  • Escalation: Escalating complex issues to higher-level IT personnel when necessary
  • Data Management: Backing up and restoring data files.
  • Communication: Maintaining clear and effective communication with...

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