Job Description

A leading IT services company in Metro Manila is seeking an experienced IT Service Desk Manager to oversee operations and ensure high-quality support. The ideal candidate has 5-8 years of experience in IT Service Desk and is skilled in ITSM practices, advanced troubleshooting, and Microsoft 365. Responsibilities include managing ticketing systems, driving service improvements, and ensuring compliance with data protection standards. This role offers opportunities for innovation through automation and AI solutions.
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