Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: IT Help Desk.
Location: Louisville, KY.
Purpose of the Position:
Provides Level technical and operational support for inbound events (calls, incidents, chats, and alerts). Responsible for resolving % of events on first contact while ensuring excellent customer service to Pizza Hut stores. Position Functions: Handle inbound events – % Handles Level inbound calls/chats and accurately log interactions within the company’s incident management system. Conducts appropriate diagnosis/troubleshooting to resolve known conditions. Escalates problem tickets within department guidelines when unable to resolve. Maintains a basic understanding of supported hardware and software, as well as any correspond...
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