Job Description
Job description: Responsible for providing technical assistance
and support related to computer systems, hardware, or software. Responds to
queries, runs diagnostic programs, isolates problem, and determines and
implements solution. Duties and responsibilities: o Receive and respond to IT support requests from internal
users. o Log and assign tickets to relevant IT teams (Support,
Network, System, ERP). o Provide basic IT troubleshooting including password
resets, email setup, software installation, and connectivity issues. o Follow up on open tickets to ensure timely resolution. • Coordination & Documentation: o Track work orders and monitor ticket progress. o Coordinate between IT teams for smooth task handling. o Prepare and maintain documentation such as meeting
minutes, internal reports, and technical logs. • Vendor & Procurement Support: o Communicate with vendors to request and follow up on
quotations. o Conduct price and product comparisons. o Preparing purchase requests and maintaining vendor
records. Skills: · Bachelor’s degree in IT, Computer Science, or a related
field · 2–4 years of experience in the IT field · Proficiency in Windows operating systems, Microsoft
Office suite, and basic networking concepts (LAN/WAN, TCP/IP, etc.) · Ability to diagnose and resolve technical issues
effectively · Strong organizational, problem-solving skills, and
attention to detail · Good verbal and written communication skills in English Preferred Qualifications: • Familiarity with ITIL practices or
relevant IT certifications. • Bilingual (Arabic and English). • Knowledge of ERP systems such as IFS,
Oracle, or SAP.
and support related to computer systems, hardware, or software. Responds to
queries, runs diagnostic programs, isolates problem, and determines and
implements solution. Duties and responsibilities: o Receive and respond to IT support requests from internal
users. o Log and assign tickets to relevant IT teams (Support,
Network, System, ERP). o Provide basic IT troubleshooting including password
resets, email setup, software installation, and connectivity issues. o Follow up on open tickets to ensure timely resolution. • Coordination & Documentation: o Track work orders and monitor ticket progress. o Coordinate between IT teams for smooth task handling. o Prepare and maintain documentation such as meeting
minutes, internal reports, and technical logs. • Vendor & Procurement Support: o Communicate with vendors to request and follow up on
quotations. o Conduct price and product comparisons. o Preparing purchase requests and maintaining vendor
records. Skills: · Bachelor’s degree in IT, Computer Science, or a related
field · 2–4 years of experience in the IT field · Proficiency in Windows operating systems, Microsoft
Office suite, and basic networking concepts (LAN/WAN, TCP/IP, etc.) · Ability to diagnose and resolve technical issues
effectively · Strong organizational, problem-solving skills, and
attention to detail · Good verbal and written communication skills in English Preferred Qualifications: • Familiarity with ITIL practices or
relevant IT certifications. • Bilingual (Arabic and English). • Knowledge of ERP systems such as IFS,
Oracle, or SAP.
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