IT Help Desk Specialist

IT Help Desk Specialist, ScribeNet Inc.

About Us Scribe Net, Inc. (ScribeNet) is a transcription company specializing in both Medical and General Transcription, serving individual and group medical practitioners as well as nonmedical clients in the United States and United Kingdom.

As an IT Help Desk Specialist, you will be the first point of contact for technical support within and for ScribeNet. You will ensure smooth IT operations by providing timely assistance, troubleshooting issues, and maintaining system reliability for both internal teams and clients all from the comfort of your home.

Key Responsibilities

• Respond to staff and client requests for technical assistance by phone, email, or chat.
• Diagnose and resolve hardware, software, and network issues remotely.
• Manage proprietary online platform and file archive.
• Procure, install, configure, and maintain computer systems and applications.
...